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Returns Policy

Terms and Conditions, Returns and Refund Policy

We accept returns of physical items within 30 days of purchasing. Any orders over 30 days are not eligible for a return or refund. 

Items must be still in their original packaging and in the condition you received it.  To organise a return please contact us at - dontpanic@thepanicroom.net

What if my item is faulty or damaged?

If your item arrives faulty or damaged we will refund the cost of shipping up to the value of £5 via Royal Mail recorded delivery.

Refunds

Once processed, refunds can take up to 7 working days to appear back on your card depending on card provider.

Shipping

If a return has been agreed please send it to the below address:

C/O Returns
The Panic Room
23a St Georges Center
Gravesend
DA11 0TB