Frequently Asked Questions

Online Escape Rooms are exactly what it says on the tin - Escape Rooms you can play online! These fun virtual games can be played digitally across multiple devices from anywhere in the world!

Absolutely! You can play Online Escape Rooms on a multitude of devices across the world. These games have no time-based or geographical restrictions at all. 

Play Escape Rooms anywhere, anytime and with whoever you want. Online Escape Rooms are just like the real thing, minus the set-dressing. Everything you’ll need to play is readily available when you want it, including hints and clues.

There is no timer built in, so you can take as long as you need to solve the puzzles if you want a more relaxed game, but feel free to time yourself to see if you can beat it under pressure. 

After you have purchased your game or bundle, you will instantly receive a download link via email to a document containing your personal unique login details for the game you selected.

Once you have your login details, simply send them to your other team members for them to do the same.

Set up a video call with your preferred software (such as Zoom, Google Meet or Facetime) and you’re all set!

There are 2 ways you can host an Online Escape Room:

1. Use screen share. One player will control the game from their device, showing the other players their screen. Use a video call or voice chat to solve the puzzles together while the host controls the game.
   
2. Send your login details to everyone who is playing. The other players will then open up the game on their own device. Using a video call or voice chat, discuss and agree on a solution, then solve the puzzles independently. 

The Panic Room’s Online Escape Rooms do not require a Game Master to run the game for you or give you clues; everything is entirely automatic and easy to use! 

Don’t worry, the games aren’t timed. You can play at your leisure and take as long as you need. You can even stop and come back to it later!

Prepare a timer if you want to challenge yourself to complete the game in a time limit; we recommend 60 minutes for the most authentic Escape Room experience.

Clues are available in each area of the game. If you get stuck, you can click on a selection of clues, offering increasingly helpful hints to help you solve the puzzle.

If you get really stuck, you are also able to get the answer so that you can continue with the game at your own pace.

There’s something for everyone at The Panic Room! Go with your gut - if you love escape rooms, you’ll absolutely love these!

We recommend starting with Sherlock Holmes; it will ease you into the concept of playing Escape Rooms virtually and shows you everything these games can be!

Not at all! For The Panic Room Online games be confident i n knowing that once you have purchased the game, as long as you save your login details, you can access the game at any time, even if you’ve already played and completed it before!

Games by 3rd party creators may have different restrictions, check individual listings for further info.

You can play using a laptop/PC, tablet or phone. Some games will have particular recommendations to use certain devices for the best experience.

We recommend using Chrome / Edge / Firefox web browsers.

Safari, Chromium or Internet Explorer may have some compatibility issues.

Smart TV's or Game Console Browsers are not compatible.

The prices for the Online Escape Rooms are the total for the whole group, not per person.

We accept all types of card payment and Paypal via our online store.

For Remote Team Building packages we are able to arrange invoices & bank details.

Don’t Panic! Just either contact us via LiveChat or email us at - info@thepanicroomonline.net and we will update and resend your order details straight away. 

Absolutely! Our store features international checkout currencies so people from all over the globe can pay via either card or Paypal. 

One of the features of our shop is that you can change to your local currency in a small drop down menu based on your location. Select your currency to see how much the items are! 

We accept returns of physical items within 30 days of purchasing. Any orders over 30 days are not eligible for a return or refund. 

Items must be still in their original packaging and in the condition you received it. To organise a return please contact us at - info@thepanicroomonline.net

If your item arrives faulty or damaged we will refund the cost of shipping up to the value of £5 via Royal Mail recorded delivery.

Once processed, refunds can take up to 7 working days to appear back on your card depending on card provider.

C/O Returns
Don't Panic
35-36 Kempthorne Street
Gravesend
DA11 0TA

We do international worldwide shipping, so you can purchase wherever you are in the globe. You can calculate your shipping cost in your basket to get a feel for your shipping cost.

For most destinations Royal Mail International or UPS Standard/Express are available

Please note:
1) For very large international orders we are able to provide custom quotes which may give you savings on your order.
2) International shipments may incur courier import charges prior to delivery, we are not responsible for any charges incurred

We dispatch your order within 24 hours via your service of choice.

UK Deliveries:
Royal Mail 48 - 2-3 days
Royal Mail 48 Recorded - 2 days
Royal Mail 24 - 1-2 days
Royal Mail 24 Recorded - 1-2 days
UPS Express - 1-2 Days
UPS Standard - 2-4 Days
Hermes Next Day - 1-2 Days
Hermes Two Day - 2-3 Days

All delivery windows are approximates depending on courier cutoff & time of ordering.

Please note: RM 24 & 48 are not a tracked service and are not guaranteed 1 day/2 day delivery services. They are the business equivalent of First Class & Second Class. Due to COVID/Christmas there can be delays to the service depending on your location which we have no reasonable control of.

International Deliveries:
For most destinations Royal Mail International or UPS Standard/Express are available and time can vary depending on location and service.

We ship all orders from our warehouse within 24 hours to ensure it gets to you as soon as possible. 

YES: We have shipping discounts setup on our store to stop you from paying over the odds for your multiple item orders. Want a custom quote? Contact us!

For UK orders over £50, you will be able to select "Free Shipping" at checkout. By default this will be sent via RM24 if £50-99 or UPS is over £100, if you require it to be sent by another service you will need to select that at checkout.

Within our stores we operate a COVID-Secure environment which hasn't affected daily dispatches.

Due to the global pandemic there has been extra strain upon courier services who are continuing to do their best to deliver on time or as close as reasonably possible. While we always ensure that deliveries are sent on time, the couriers are there to do the last leg of the race which can vary depending on your local hub and driver.

International shipments may incur courier import charges prior to delivery, we are not responsible for any charges incurred.

The courier will reach out to you prior to delivery to resolve the payment, the amount will vary depending on your order size and value of goods.